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FAQ

Everything You Need to Know

Real questions from real customers, answered honestly.

100% the real thing. We purchase original bottles directly from authorised retailers and boutiques — full price, no shortcuts. The decant you receive is filled straight from that bottle. No copies, no fakes, no dilution.

Orders placed before 12:00 noon (Mon–Fri) are dispatched the same day via DHL. Delivery typically takes 24–48 hours across Europe. You'll receive a tracking number by email automatically.

Yes — free shipping on all orders over €40 across the EU and UK. Below that, a flat rate of €4.49 applies — same price for every country.

Never tried the fragrance? Start with 2ml or 3ml. Know you love it? 5ml or 10ml offer the best value. Our 15ml is ideal if you're almost ready to commit but not quite there yet.

That's exactly why you're buying a sample. Because decants are filled to order and are personal care items, we can't accept returns on opened samples. But if something went wrong — wrong fragrance, damaged, missing — we make it right, every time.

Blind-buying a €250 bottle is a risk. A €9.99 sample is not. We describe every fragrance with detailed notes, projection, longevity, season, and occasion so you can make a fully informed choice.

Every atomizer is sealed, individually wrapped, and cushioned inside the package. In the rare case something leaks, just send us a photo and we'll send a replacement immediately. No questions, no hassle.

Each product page includes a detailed breakdown of fragrance notes, longevity, projection, season, and occasion. Still unsure? Reach out via email or WhatsApp — we're happy to make a personal recommendation.

We ship to all European Union countries and the United Kingdom. One flat shipping rate applies across all destinations — no surprises at checkout.

You can reach us via the contact form, by email at info@luxuryperfumesamples.com, or on WhatsApp. We typically respond within a few hours.

It shouldn't — it's the same liquid. Fragrance is sensitive to skin chemistry, temperature, and environment. Department store testers are often sprayed on warm skin in heated spaces. At home, give it 10–15 minutes to fully develop before judging.

2ml ≈ 30 sprays · 5ml ≈ 75 sprays · 10ml ≈ 150 sprays · 15ml ≈ 225 sprays. At 2–3 sprays per day, a 5ml lasts around a month — more than enough to decide.

Keep it in a cool, dark place — a drawer or cabinet works perfectly. Avoid direct sunlight, heat, and humidity. Store upright to prevent leakage. Properly stored, it stays fresh for 12–24 months.

Yes! All sizes (2ml–15ml) are within the 100ml EU & TSA carry-on limit. Compact, light, and travel-friendly. Just secure the cap tightly before packing.

Yes — our glass atomizers are high quality and fully reusable. Once empty, you can refill them from any bottle using a funnel or decanting tool. They're easy to clean with isopropyl alcohol.

Absolutely. We stock decants from leading niche houses including Creed, Tom Ford, Louis Vuitton, Maison Francis Kurkdjian, Xerjoff, Tiziana Terenzi, Initio, Amouage, and many more.

Yes — every decant is filled fresh when your order comes in. We don't pre-fill and store samples. This means you always receive a freshly filled, uncontaminated atomizer direct from the original bottle.

Yes! We offer curated fragrance bundles — a great way to try multiple scents at a discounted price. Check our Bundles collection for current offers.

We use high-quality glass atomizers with fine mist sprayers — not plastic vials. Glass preserves the fragrance better and doesn't interact with the juice. The spray mechanism delivers a consistent, even mist every time.

We're always expanding our range. If you're looking for a specific fragrance, send us a message and we'll let you know if we can source it. Your requests directly influence what we add next.

Orders placed before 12:00 noon Monday–Friday are filled and dispatched the same day. After noon or on weekends, your order ships the next business day.

Yes — once dispatched you'll automatically receive a DHL tracking email. Use the tracking number to follow your parcel in real time on the DHL website. No email after 2 business days? Contact us.

Yes — we ship exclusively with DHL for reliable, tracked delivery across Europe. Fast, consistent, and with full tracking from dispatch to your door.

Each atomizer is sealed, individually bubble-wrapped, and placed in a padded box before dispatch. We take extra care to ensure everything arrives intact — leaks and breakage are extremely rare.

Currently we ship via standard DHL which already delivers in 24–48 hours for most European destinations. If you need urgent delivery, contact us and we'll do our best to prioritise your order.

First, check your DHL tracking link. If it shows delivered but you haven't received it, check with neighbours or your local DHL depot. Still an issue? Contact us with your order number and we'll investigate immediately.

We dispatch Monday to Friday only. Orders placed on weekends or public holidays are processed and shipped on the next available business day.

Yes — at checkout you can enter a separate delivery address. This is useful if you want to send directly as a gift, or if you're shipping to a work address.

Yes — our atomizers comply with postal and courier regulations for shipping perfume within the EU. Each package is properly labelled and packed to meet DHL's requirements for liquid goods.

In the rare event a parcel is confirmed lost by DHL, we will reship your order at no additional cost or issue a full refund. Contact us and we'll open an investigation with DHL on your behalf.

Contact us as soon as possible via email or WhatsApp with your order number. If your order hasn't been filled yet, we can change or cancel it. Once filled, changes are no longer possible.

We're sorry! Please contact us with your order number and a photo of what you received. We'll send the correct item immediately at no cost to you.

Send us a photo of the damaged item within 14 days of delivery at info@luxuryperfumesamples.com with your order number. We'll arrange a replacement or full refund immediately.

Once a refund is approved, it's processed immediately on our end. Depending on your bank or card provider, it typically appears in your account within 3–5 business days.

Yes — sealed, unopened items can be returned within 14 days of receipt in accordance with EU consumer law. Please contact us before returning any item so we can guide you through the process. Return shipping costs are borne by the customer.

Still have a question?

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Our team responds quickly, reach us by email or WhatsApp.